Implementation services

Project planning and alignment

We’ll kick off your implementation with an introduction to your Onboarding team, a walkthrough of the implementation process, and alignment on goals and timelines. Together, we’ll define the framework for a successful go-live.

Enablement workshop

Live, hands-on sessions designed to help new customers hit the ground running. Whether you’re an IT Manager, SysAdmin, or Service Desk Lead, you’ll get expert-led guidance to set up your SysAid environment—complete with real-time exercises.

User acceptance Testing (UAT)

Before go-live, we’ll guide you through UAT  to ensure the system meets your expectations and requirements.

*Included with Essentials, Pro, & Enterprise packages.

Admin training

Your Implementation Manager will lead a 1-hour training session for all admins, giving your team the knowledge needed for successful adoption.

Go-live

It’s launch time! On the agreed date, we’ll go live with your SysAid environment. A Go-Live meeting will be scheduled to verify everything is running smoothly and to provide any additional support you may need.

Hypercare support

After go-live, and during the Hypercare period, we’ll stabilize operations, resolve early challenges, and help you get the most out of your AI capabilities—for long-term success.

Note: Hypercare availability and scope depend on your implementation package.