Make sure no SLA
slips through the cracks
SysAid’s end-to-end service desk combines generative and agentic AI to help your team help more users. Without burning out.
No more chasing updates. It’s time to stay ahead of the curve.
Instead of manually managing updates and reports, and reacting to issues after they arise, SysAid Copilot enables you to proactively manage SLAs. With real-time, AI-powered insights, instant actions, chat-based updates, and automated monitoring. Keeping you a step ahead of what’s happening.
SLA management that keeps you on track— and your users happy
Create smarter rules
Set SLAs by user, group, category, or time. Easily customize thresholds, define priorities, and build your own logic.
Stay alert and ahead
Visual dashboards, real-time tracking, and automatic alerts help you detect risks before targets slip.
Measure what matters
Built-in KPIs clearly show how services perform, where things can be improved, and where you can deliver greater value.
Meet your CSAT goals
Automate key actions with Prebuilt AI Agents
to handle ticket creation, smart prioritization, SLA risk detection, and proactive escalation.
Your SLA dashboard: real-time, color-coded, and fully interactive
Track SLA performance at a glance—by service, team, or category. Set custom thresholds for alerts, monitor 60-day trends, and drill down into the details. From high-level overviews to individual issues, everything you need is right here.
Everything at your fingertips to manage SLAs like a pro —
and crush your CSAT goals
See how you can boost your CSAT
with AI-driven SLA management
