Integrate with 600+ community connectors

Workato

Automate work across your entire technology stack with 600+ Workato community-built connectors.

Overview

Workato community connectors extends the out of the box integrations offered by giving you instant access to hundreds of integrations built and maintained by the Workato community, covering SaaS & on‑prem across all software and services whether well known or niche tools.

With these connectors, you can quickly set up automations between SysAid and additional apps like Jamf, Datadog, ElasticSearch, Automation Anywhere, StatusPage, Microsoft Graph API, and many others—without writing code. Each connector exposes common actions and triggers so you can move data, standardize processes, and orchestrate end‑to‑end workflows. This lets teams plug new tools into existing processes in hours instead of weeks. As your stack evolves, you can simply add or update recipes rather than rebuilding integrations from scratch.
Key capabilities
- Connect 600+ community-built integrations across CRM, ITSM, HR, finance, support, and productivity tools.
- Use event-based triggers (e.g., ticket created, deal closed, user updated) to kick off multi-step workflows.
- Perform common actions such as create, update, search, and sync records across systems in real time or on schedule.
- Standardize data mapping and error handling so automations remain robust as systems and schemas change.

Popular use cases

Integrate with any of the hundreds of offered connections. Can’t find the integration you need? No problem — you can set up your own.
Workato includes universal connectors and custom connector tools that let you connect to almost any modern app without waiting for a prebuilt connector.
You can also head over to SysAid Developers and create it your way.

Triggers
- Add Activity to a Service Record
- Add Agent to Groups
- Add End User to Groups
- Add a Note to a Service Record
- Convert Agent to End User
- Convert End User to Agent
- Create a New Agent
- Create a New Asset
- Create a New Attachment
- Create a New End User
- Create a New Group
- Create a Service Record
- Delete Agent
- Delete Asset by ID
- Delete End User
- Delete a Service Record
- Generates a Presigned URL for an Attachment Upload
- Get Agent by ID
- Get Asset by ID
- Get Category Hierarchy
- Get End User by ID
- Get Group Members
- Get Group by ID
- Get Indexes
- Get List of Agents
- Get List of Assets
- Get List of CIs
- Get List of Companies
- Get List of End Users
- Get List of Groups
- Get Service Record Template by ID
- Get Service Record Template by Service Record ID
- Get Service Record's Action Items
- Get a Service Record by ID
- Remove Agent from Groups
- Remove End User from Groups
- Resolve a Service Record
- Search Service Records by Specific Parameters
- Send a Message from a Service Record
- Update Agent Details
- Update End User Details
- Update Service Record Details
- Update an Asset
- Updates An Action Item Status
- Build your own SysAid Public API action with a HTTP request
Actions
- Service Record Created (Real-time)
- Service Record Updated (Real-time)