Analyze Workload Distribution
This analyzes the workload distribution per assignee across all service request types, providing a sorted list of staff members with their assigned ticket counts, grouped by assignee name and admin group.
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Overview
This job analyzes how service requests are distributed among staff, providing a sorted list of staff members and their assigned ticket counts. It groups the information by assignee name and admin group, focusing on open-class service requests by default.
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Key capabilities
* Analyze workload distribution per assignee across all service request types.
* Provide a sorted list of staff members with assigned ticket counts.
* Group by assignee name and admin group.
* Include open-class service requests by default.
Popular use cases
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