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How to improve end-user satisfaction with a formal CX program

Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.

Here’s what you’ll learn:

The leadership mandate for CX

Why satisfaction is strategic—and how ignoring it costs more than you think

The cogwheel
framework

A 4-step, product-agnostic model to operationalize feedback

Journey-based feedback in practice

How one team reduced detractors by 84%—without new tools

Invisible escalations

How to catch and address the issues no one’s logging

CX culture transformation

Shift from metrics to reflexes across your entire organization

Get to know your speakers

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Francis Li Chief Customer Officer | SysAid
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Asaf Goldstein Director of Global Customer Care | SysAid
Smiling professional in business attire, representing SysAid’s commitment to excellent ITSM and Service Desk support. - SysAid
Tanvi Malik Product Marketing Manager | SysAid